We can provide you the solutions and strategies you need to keep your business running smoothly. We offer 24x7 access to our team of experts so you can rest assured that your applications are always taken care of.
Are you spending high cost towards any of the following and still have application down time due to high turnaround time?
- Paying for 24x7 support
- Dedicated support engineers deployed irrespective of number of tickets
- Dedicated Support engineers deployed even though the ticket volumes are very less
- Not getting resolutions within agreed SLA timeline, even with dedicated support engineers
- Paying for big team since multiskilled support engineers are not available
Leverage our flexible shared support service model
- 24x7 Support
- Business Hours Support
- On need basis Support
- Prepaid Fixed Hours Support
- Weekly/Monthly/Yearly Support
- Mapeach shared support team consist of required skilled resources and together they work on resolution for the raised tickets and resolve within SLA agreed timeline. We don’t charge you for idle hours. We ensure no Business impact due to non-availability of right skilled resources and charge you for the productive hours only.
- Mapeach shared support team takes care of all your ticket needs starting from analyze the issue to resolution by leveraging collective knowledge & experiences and tools.
Benefits
- Maximize application availability
- Quick Turnaround
- Pay for productive hours only